Terms and Conditions

o    Refrigerated Products are shipped using Sorba Freeze ( http://www.sorba-freeze.com/)

 

•    Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

 

Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the price of perishable items contained in your order and the cost of delivery.

 

•    Returns


We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing, by phoning our call centre or by an E-Mail of any defects.

 

We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 7 days of delivery of the goods. This excludes the cost of any delivery charge if the goods have been successfully delivered.

 

We will arrange with you for the goods to be returned to us.

 

Your statutory rights are not affected.

 

Cancellation

 

You can cancel or change any of your current orders up until 17:00pm 2 working days before delivery, Monday to Saturday. You can do this by calling our Customer Services department on 020 3713 8953.

 

Please note that orders cannot be cancelled by email.

 

•    Security Policy & Information   


1chef4u use SagePay, to process our online debit and credit card payments. SagePay are an internationally respected Internet Payment Service Provider. They provide the software to enable our website to take secure online credit and debit card payments. 1chef4u does not store any of your debit or credit card details on our databases.


3D Secure
 

3-D Secure was developed by Visa® and Mastercard® to guard you against unauthorised use of your card while shopping online with participating merchants. It works on the same principle as chip and pin and once enrolled you'll have the added confidence knowing that MasterCard SecureCode® or Verified by Visa® performs an extra authentication step to protect your account from unauthorised users online.
 

How Does It Work?

 

 

If your card issuer is part of the scheme, you will be asked to enrol once you get to the checkout stage on our website.

 

You will be passed over to a page on your card issuer's website by a secure link to create a password. This communication is secure and is between you and your card issuer, your information is never shared with the merchant. Once you have enrolled and chosen your personal secure code with your card issuer you will never have to register your card again.
 

Instead, every time you shop online with a participating online merchant the MasterCard SecureCode® or Verified by Visa® window will automatically open and ask for your secure code just like you would be asked to input your pin number in a store.

 

Once you have entered your SecureCode your identity is confirmed with your card issuer and your purchase is completed.

 

Since the introduction of 3D Secure card fraud has dropped considerably so register now to safeguard your card and give you peace of mind when ordering online.

 

For more information, visit the MasterCard SecureCode or Verified by Visa websites, or contact your bank directly.


 SagePay transaction security


The transfer of your details from 1Chef4U to SagePay is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.


SagePay Security for the customer


Any communication between the customer and SagePay is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.


How does SagePay verify credit card information?
 

SagePay validates your credit card by checking the details you entered on the 1Chef4U payment page. This includes your billing name and address; this should be as it appears on your credit card statement. SagePay also check the Card Verification Value (CV2), this is the additional 3 or 4 digit security code found on the signature strip on the back of your card.


SagePay data storage

All data stored on SagePay’s systems is held on encrypted and highly secured databases. SagePay are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.


When is my card charged?

We charge your debit or credit card on placing your order.

Which credit cards do you accept?


We accept Visa and MasterCard credit cards. We also accept debit cards with the Visa, MasterCard, Maestro and Solo logo and International credit cards. We can only accept, at present, billing addresses within the EU .


We do not accept personal cheque.


Privacy Policy
 

1chef4u Limited is committed to protecting your privacy.

This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at info@1chef4u.com

Information collected


 1chef4u.com collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake.


We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.


Use of your information and your preferences


We will use your information to provide and personalise our service. We will also use your contact details to communicate with you. We may contact you by post, email, telephone or fax for these purposes.


 When you become a registered 1chef4u user, you will offered an opt out from receiving any promotional material from us.


We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, telephone or fax to ask your opinions. Again, if you do not want to be contacted for this purpose please opt out on registration.


Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.


Disclosures of your information

We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf.


Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.


Cookies


"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com 1chef4u.com uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.
 

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a 1chef4u.com advertisement on another site that links to 1chef4u.com will be sent a semi-persistent (e.g. two weeks lifetime) anonymous cookie that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

 

 

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online or access any areas reserved for registered users.

 

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the 1chef4u.com services you can use.


 Access rights


You have a right to access the personal data that is held about you. To obtain a copy of the personal information 1chef4u.com holds about you, please write to us at the following address: 1chef4u , 91 princes avenue, Acton Town, London, W3 8LY  enclosing your postal details.   

 

Last update: 10/03/2014
 

1chef4u.com © 2014

 

•    Website Terms and Conditions  •    1chef4u.com Product Terms and Conditions

 

1. Prices


 With the exception of goods referred to in clause 1.1(b), the price of the goods will be as quoted on the web site at the time you confirm your order (usually by clicking the "checkout" button) subject only to any inadvertent technical error for which we will not be liable.


 If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed.


 Where a substitute item is offered in place of an item ordered, the price charged for that substitute item (if accepted) will be the price applicable at the time the item is substituted


 1.1b Where items are ordered and sold individually by weight (such as certain fresh meat, poultry, fish, cheese or fruit and vegetables) the price of these items (expressed per kilogram or other appropriate unit of measurement) will be the price on the date that they are weighed.


 Although we have an indicative weight guide on the website, this is merely to assist your planning and the price you will be charged is the price for the actual weight you receive.

 

In the event that there is a change in the price/kg between the time your order is made and the time the item is weighed and priced, the price you will be charged will be the price at the time the item is weighed.


 When your order is delivered you may return any item and receive a full refund if you consider that the difference between the price charged and the price shown on the website is unacceptable.


 All prices are expressed inclusive of any VAT payable unless otherwise stated.


The price of the items does not include the Delivery charge which will be charged at the rates applicable. It will be displayed in the 'Shipping Policy' section of the web site.


 2. Availability


If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines, should selected lines be unavailable, unless you request us not to do so.

 

We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.  
 

3. Acceptance

 

There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods.

4. Delivery

Delivery will be made to the address specified by you on the completed order form.


We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.

 

Please note that we deliver goods only to specified regions within the United Kingdom . To check that the online Grocery service delivers to your area, please check on the shipping policy page.
 

There is a minimum order requirement of £15 on any order calculated at the time of ordering.
 

Delivery times will be agreed with you at the time of placing your order.

 

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

 

Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the price of perishable items contained in your order and the cost of delivery.

 

Returns of non-perishable items

 

We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing, by phoning our call centre or by an E-Mail.
 

We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 7 days of delivery of the goods.

 

We will arrange with you for the goods to be returned to us.

 

Your statutory rights are not affected.
 

5. Cancellation

 

You can cancel or change any of your current orders up until 17:00pm 2 working days before delivery, Monday to Saturday. You can do this using the "Your orders" option on the 1chef4u.com site, or you can call our Customer Services department on. Please note that orders cannot be cancelled by email.

 

6. Payment

 

You can pay by any MasterCard or Visa credit card, Maestro or Delta debit card. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure.

 

Authority for payment must be given at the time of placing your order.

 

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

 

We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection.

 

7. General

 

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

 

If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

 

Customer Services

 

These Terms and Conditions govern your use of the 1chef4u.com mrduck.com and .co.uk website and your relationship with 1chef4u (1chef4u, we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the 1chef4u.com Site.


1. Use of the 1chef4u.com Site

 

The 1chef4u.com Site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the 1chef4u.com Site you agree to be bound by these Terms and Conditions.

 

All orders and purchases made on the 1chef4u.com Site will also be governed by the specific Product terms See Product Terms and Conditions  

 

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

 

2. Amendments

 

We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the 1chef4u.com Site.

 

The changes will apply to the use of the 1chef4u.com Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the 1chef4u.com Site and the Online Stores.

 

3. Registration

 

To register with 1chef4u.com you must be over eighteen years of age.

 

You must ensure that the details provided by you on registration or at any time are correct and complete.

 

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

 

Password and security
 

When you register to use the 1chef4u.com Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for contact details) immediately.

 

If 1chef4u.com has reason to believe that there is likely to be a breach of security or misuse of the 1chef4u.com Site, we may require you to change your password or we may suspend your account.

 

4. Standard Coupon Terms and Conditions
 

4.1 Using Coupons

 

Coupons can only be used online at www. 1chef4u.com subject to these general terms and conditions, and any other specific conditions notified to you on the issue of a Coupon.

 

A Coupon is redeemed by entering its code at the appropriate point in the online purchase process. Redemption may be subject to you providing proof of entitlement to use the Coupon.
 

Your use of a Coupon indicates your agreement to be bound by these Coupon Terms and Conditions.
 

1chef4u reserves the right to withdraw or cancel a Coupon for any reason at any time.

 

4.2 Distribution of Coupon
 

Coupons are, and remain at all times, the property of 1chef4u.

 

The right to use a Coupon is personal to the original recipient and may not be transferred. No Coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of 1chef4u.

 

Coupons distributed or circulated without the written approval of 1chef4u, for example on an Internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled.
 

4.3 Permitted usage of Coupons

 

Unless expressly stated otherwise at the time of issue of the Coupon;

 

Each issued Coupon will be valid for use by a recipient only once,

 

Only one Coupon will be valid for use per customer or household, as the case may be, and,


A Coupon may not be used in conjunction with any other special offer or Coupon.

 

Coupons cannot be exchanged for cash or used to purchase gift-vouchers.

 

4.4 Excluded goods and services

 

Certain goods or services are excluded from all Coupon offers. From time to time other goods or services may be excluded and any such further exclusion will be notified to you along with the Coupon or through the 1chef4u.com website.

 

Coupons may be limited to redemption in respect of certain products or services or certain products or services may be excluded from the ambit of use of the Coupon, in which case notice will be given to you at the time of issue of the Coupon.

 

Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

 

Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage.
 

Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the offer description.
 

4.5 Security and Fraud

When you use a Coupon you warrant to 1chef4u that you are the duly authorised recipient of the Coupon and that you are using it in good faith.

 

If you redeem, attempt to redeem or encourage the redemption of Coupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.


If we reasonably believe that any Coupon is being used unlawfully or illegally we may reject or cancel any Coupon and you agree that you will have no claim against us in respect of any rejection or cancellation. 1chef4u reserves the right to take any further action it deems appropriate in such instances.

 

If we refuse a Coupon submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.

 

4.6 Limitation of liability

 

At all times our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.

 

All offers are subject to availability and while stocks last.

 

1chef4u shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any Coupon or any failure or inability of a customer or household to use an e-Coupon for any reason.

 

4.7 Miscellaneous

 

We reserve the right to vary or terminate the operation of any Coupon at any time without notice.

 

The failure of 1chef4u to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. 1chef4u reserves its rights in respect of these terms and conditions at all times.

 

Refunds on promotional offers
 

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
 

5. Excluded Services

 

The services provided by the 1chef4u.com Site do not include the provision of computer or other necessary equipment to access the 1chef4u.com Site. To use the 1chef4u.com site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.

 

6. Intellectual property

 

The content of the 1chef4u.com Site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the 1chef4u.com Site on a computer screen, store such content in electronic form on disk or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.

 

You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the 1chef4u.com Site without written permission from 1chef4u.com.

 

No licence is granted to you in these Terms and Conditions to use any trade mark of 1chef4u.com or its affiliated companies including, without limitation, the trade marks 1chef4u  and 1chef4u.com

 

7. Limitations

 

You may not use the 1chef4u.com Site for any of the following purposes:

 

Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material

Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice

Gaining unauthorised access to other computer systems
 

Interfering with any other person's use or enjoyment of the 1chef4u.com Site

 

Breaching any laws concerning the use of public telecommunications networks

Interfering or disrupting networks or web sites connected to the 1chef4u.com Site

Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

1chef4u.com reserves the right to refuse to post material on the

 

1chef4u.com Site or to remove material already posted on the 1chef4u.com Site.

 

8. Availability of the 1chef4u.com Site
 

Although 1chef4u.com aims to offer you the best service possible, 1chef4u.com makes no promise that the services at the 1chef4u.com  Site will meet your requirements.

1chef4u.com cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see below for contact details) or by email at  info@1chef4u.com and we will attempt to correct the fault as soon as we reasonably can.

Your access to the 1chef4u.com Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.

 

1chef4u.com will attempt to restore the service as soon as it reasonably can.

 

9. 1chef4u.com right to suspend or cancel your registration

 

1chef4u.com may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. 

 

  You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the 1chef4u.com Site.

 

 The suspension or cancellation of your registration and your right to use the 1chef4u.com Site shall not affect either party's rights or liabilities.
 

 10. 1chef4u.com liability


 1chef4u.com Site is provided by 1chef4u.com without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

 

   If 1chef4u.com is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

 

  We disclaim all liabilities in connection with the following:

 

   Incompatibility of the 1chef4u.com Site with any of your equipment, software or telecommunications links

 

  Technical problems including errors or interruptions of the 1chef4u.com Site

 

   Unsuitability, unreliability or inaccuracy of the 1chef4u.com Site

Inadequacy of the 1chef4u.com site to meet your requirements

 

 To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the 1chef4u.com Site. 

   Nothing in this paragraph applies to 1chef4u.com liability in respect of products sold through the Online Store.

 Nothing in these Terms and Conditions shall exclude 1chef4u.com liability for personal injury or death caused by its negligence.

 

   Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.

 

11. Applicable Law

 

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

 

 12.  Miscellaneous


 You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.


 If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

 

If you breach these Terms and Conditions and 1chef4u.com ignores this, 1chef4u.com will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

 

1chef4u.com shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

 

A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

 

The 1chef4u.com Site is owned and operated by 1chef4u a company registered in England and Wales whose registered office is at 91 Princes Avenue, London, W3 8LY
 

If you have any queries please contact Customer Services at :

1chef4u

91 Princes Avenue

Acton Town

London,   

W38LY

020 3713 8953

Last update: 10/03/2014

 

1chef4u.com © 2014